Last Updated: January 21st 2025
At Nastala.com, we feature a mix of products:
1️⃣ Products we sell and ship directly.
2️⃣ Affiliate products sold through Amazon and other third-party retailers.
Because of this, refund and return policies vary depending on the type of product purchased.
1. Returns & Refunds for Products Sold by Nastala.com
If you purchased an item directly from us, the following return policy applies:
✔️ Return Window: You may return the product within [X] days of receiving it.
✔️ Condition: Items must be unused, in their original packaging, and include all accessories.
✔️ Return Process:
- Contact us at [Your Contact Email] with your order number and reason for return.
- We will provide return instructions, including the return shipping address.
- Buyer is responsible for return shipping costs unless the item is defective or incorrect.
✔️ Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method within [X] business days.
🚫 Non-Returnable Items:
- Personalized or custom-made products.
- Perishable goods (if applicable).
2. Returns & Refunds for Amazon & Affiliate Products
Products purchased through Amazon or other affiliate links on our site are NOT sold or fulfilled by us. Because of this:
✅ Amazon’s Return Policy Applies – If you purchased via an Amazon affiliate link, your order is subject to Amazon’s return and refund policies. You must request returns or refunds directly through Amazon.com.
✅ Other Third-Party Retailers – If a product is sold by a retailer other than Amazon, you must check their return policy and contact their customer support for any returns or refunds.
🔹 How to Return an Affiliate Product?
- Go to your Amazon account > Orders and follow their return process.
- If the product is from another retailer, visit their website and follow their return instructions.
3. Contact Us
If you have any questions about our refund and return policies, feel free to contact us at:
📧 Email: info@nastala.com
We are happy to assist you with any inquiries regarding products sold directly by us!
