Shipping Policy
Effective Date: July 2024
Welcome to nastala.com ! We’re committed to ensuring that your shopping experience is as smooth as possible. Below you’ll find important information regarding our shipping policies.
1. Shipping Locations
We proudly offer international shipping to customers worldwide. Our shipping services extend to most countries, but please note that some remote or restricted areas may be excluded. If you are unsure whether we deliver to your location, please contact our customer service team.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. The total shipping cost will be displayed at checkout before you confirm your order. We offer a range of shipping options to fit your needs, from standard to expedited delivery.
3. Order Processing Time
Orders are typically processed within 1-3 business days. Please note that this processing time does not include weekends or public holidays. Orders placed during peak seasons or special promotions may experience longer processing times.
4. Delivery Times
Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please be aware that these are estimates and actual delivery times may vary due to customs processing, shipping carrier delays, or other factors beyond our control.
5. Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for detailed information regarding potential charges before placing an order.
6. Shipping Confirmation and Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment through the shipping carrier’s website.
7. Lost or Damaged Shipments
While we strive to ensure that your order arrives in perfect condition, sometimes issues can occur during transit. If your shipment is lost or damaged, please contact us within 7 days of receiving your order or the expected delivery date. We will work with you and the shipping carrier to resolve the issue as quickly as possible.
8. Address Accuracy
Please ensure that all shipping information provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately to make any necessary corrections.
9. Returns and Exchanges
Our return and exchange policy can be found [here] (insert link to return policy). Please review this policy carefully for information on how to handle returns or exchanges.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please do not hesitate to contact our customer service team through WhatsApp on this number +962 7777 57322 or via .Contact Us Page.
Thank you for shopping with nastala. We look forward to serving you!
